COSTSAVER FAQS
BEFORE YOU BOOK
What is and isn’t included in the price shown online for my trip?
The price you see on the Costsaver website is per person based on two guests sharing a room. Solo pricing can be found in the first step of the booking process once you have selected your departure.
What’s included in this price?
All hotels Breakfast daily, and some evening meals as described in the trip itinerary. All porterage and restaurant gratuities. All hotel tips, charges and local taxes. Sightseeing and activities as described in your itinerary. Airport transfers depend on your destination, please see Airport Transfers for more information
What isn’t included in this price?
Flights. These can be added during the booking process.
Extra hotel nights for before and after your trip. These can be added during the booking process.
Optional experiences. These can be booked and paid for during your trip.
Can I book flights through Costsaver?
Yes. Flights are not included in the trip price, but you can add flights during the booking process once you’ve selected a departure for your trip.
Can I book extra hotel nights before or after my trip through Costsaver?
Yes, you can book extra hotel nights through Costsaver. Many guests like to give themselves a little more time at a destination before or after their trip.
Additional hotel nights can be added to your booking during the online booking process, simply select your departure date to begin the process.
If you have booked through a Travel Agent, please reach out to them and they will add the extra nights to your reservation.
If you’ve booked directly through Costsaver, you can add additional hotel nights through the MyCostsaver portal. Alternatively, please Contact Us and we will be happy to add these extra nights for you. Please note: All hotels are subject to availability.
Where can I find solo pricing?
The price displayed on our trip pages is for a twin room. To check the solo price for a trip, select Continue on the departure of your choice and view the price and availability of solo rooms in the next step.
You can check the cost and availability of solo pricing from the itinerary page of your chosen trip. Once you’ve selected your trip and departure date, select ‘Continue’ to select your room type and check pricing/availability.
If you see the message that the room is ‘on request’, this means the departure has limited single-room availability. In this instance, we will need to request the single allocation.
BOOKING
What is a definite departure and when will my trip become definite?
When viewing dates and prices for your trip, you’ll see some departure dates shown as ‘Definite Departure’. A definite departure has reached a minimum number of guests booked and that departure will therefore definitely run barring any extraordinary circumstances.
The number of guests booked can fluctuate, so we can’t show exact numbers. However, departures are regularly updated to show as definite.
You can still go ahead and book a departure not yet marked as definite and, in the scenario, if this departure doesn’t meet the minimum number of guests you will be offered the best alternative dates, or a full refund of any payment made.
We will contact you if there are any changes to your departure -definite or otherwise – that you should be aware of.
What does it mean if a departure says ‘Call Us’, and what does ‘On Request’ mean?
The departure listed as Call Us on the website is almost full and availability will need to be confirmed with our Travel Advisors.
If you select a departure and then receive a message saying that the departure is On Request, this means availability is limited. You will still be able to complete your booking request, but your place won’t be confirmed immediately. General tour requests usually take 24 – 72 hours (about 3 days) to get confirmation. It is highly likely that your place on an On Request tour will be confirmed.
If you have selected additional hotel nights and the hotel is listed as On Request, the time to confirm this can vary. We aim to get requests answered in 24 – 72 hours (about 3 days).
If your request is taking longer than expected please know we will contact you as soon as possible.
What happens if I can’t go on my trip?
For bookings made through a Travel Agent, please contact the agent if you’re unable to travel.
If you booked directly with Costsaver, please Contact Us.
For trips departing within 24 hours, please call us using the phone number on the website.
Can I book a triple room?
Triple room bookings are available, suitable for 2 adults and 1 child. When booking your trip, we define a child as somebody aged 17 or under. A triple room is not recommended for 3 adults, as the third bed is often a rollaway, which may not be comfortable for an adult.
If you’re on a trip as a family of 5 (2 adults and 3 children), then you would require 1 triple room (for 1 adult and 2 children), and 1 double room (1 adult and 1 child).
FLIGHTS & TRANSFERS
Are flights included in the trip price?
No. Flights are not included in the trip cost shown on our website, but you can add flights to your booking during the booking process (subject to availability). Simply select your desired departure and click Continue to start building your trip package.
Are airport transfers included?
Costsaver offers airport transfers under certain circumstances.
How can I add transfers to my booking?
We’ll be happy to arrange airport transfers for your booking. If you have booked through a travel agent, please reach out to them, and they will contact us and arrange it.
If you have booked directly with us, you can add transfers once flight details have been added. Do this by going to MyCostsaver and clicking on the Extras Tab.
If you are a Travel Agent Partner, please visit TAP to add the details under the Extras Tab
Some transfers may require you to contact us to book. If this is required, please Contact Us and we will be happy to add these extra for you.
If I booked my own flights and the times changed, what would happen to my Costsaver airport transfers?
If you’ve booked your flights independently and provided flight details for a Costsaver airport transfer, then please Contact Us to let us know about the change.
Please ensure you have received confirmation from Costsaver reconfirming your transfers, particularly if your departure is in the near future.
Transfers are not available in all destinations, please see Airport Transfers for more information.
The ability to amend transfers will also vary across destinations. We will do our best to make any adjustments, however, if we are unable to confirm please make your own way to the start hotel.
EXTRA HOTEL NIGHTS
Can I book extra hotel nights before or after my trip through Costsaver?
Yes, you can book extra hotel nights through Costsaver. Many guests like to give themselves a little more time at a destination before or after their trip.
If you haven’t booked a trip yet:
Additional hotel nights can be added to your booking during the online booking process, simply select your departure date and follow the booking steps.
If you are booking through a Travel Agent, they can add your extra hotel nights during the booking process too.
If you have already booked your trip:
Don’t worry, you can still add extra hotel nights even if you’ve already booked.
If you’ve booked through a Travel Agent, please reach out to them and they will add the extra nights to your reservation.
If you’ve booked directly through Costsaver, you can add additional hotel nights through the MyCostsaver portal. Travel Agent Partners, please log in to TAP where you can add these. Alternatively, please Contact Us and we will be happy to add these extra nights for you.
Please note: All hotels are subject to availability.
Is breakfast included when I book extra nights before or after my trip with Costsaver?
This will vary depending on the hotel.
When you receive your travel documents on the MyCostsaver portal, your hotel booking will show whether breakfast is included.
What is the solo room share?
Europe, North & South America, Australia & New Zealand trips:
If you’d rather not incur an additional expense, consider our solo room share option. We’ll accommodate you with a fellow guest of the same gender, on a twin-bed basis.
Asia, Africa & Eastern Mediterranean:
Please note the solo room share option is not available on our Asia, Africa & Eastern Mediterranean trips.
GROUP BOOKINGS
Can I book a group trip?
We offer enticing discounts when you travel with Costsaver in a group. Secure between 9-48 places on a set departure and enjoy great benefits. Find out more about our Group Travel Benefits.
Can I book a custom trip for a group?
Yes. If you’re travelling a group of 10 or more then you can get in touch with us about arranging a Custom Trip.
DISCOUNTS
How do I use my past guest discount?
If you’ve travelled with us or one of our TTC Family of brands (including Trafalgar, Insight Vacations and Luxury Gold) before then you are automatically a member of our Global Tour Rewards program and entitled to a 5% discount off your next trip.
This discount will be applied during the booking process. Simply select your preferred departure and continue. You will be asked to provide details of your previous trips with Costsaver or another TTC brand, including the trip name and month and year of travel. If you don’t have this information available, then please Contact Us.
Is there a discount for group bookings?
If you’re booking for a group of 9+ you may be eligible for a discount of 5% per person. For more details see Group Travel.
PAYMENT
How can I make a payment towards my booking?
How you make your payment depends on how you booked your trip.
If you book with a Travel Agent, you will need to contact your agent and make payments through them.
If you booked directly with us, you could pay via our website by signing up/logging into MyCostsaver. You’ll just need your name and booking reference (for example B123456).
Is the trip deposit refundable once I have paid?
Once you have placed a deposit on a vacation, your deposit amount is non-refundable. However, we appreciate that plans can change, and we do offer our deposit protection.
This deposit protection allows you to use your base deposit of $200 towards a future vacation within the next 5 years. All you must do is Contact Us. or speak with one of our agents to provide the details of your reservation.